Oculus Quest 2 owners are reporting an issue with the new headset that causes the system to go into sleep mode while watching content in various streaming apps. Oculus support is aware of the problem and is currently working on a fix.
The bug has been reported in a number of Reddit posts as well on Oculus’s forum. In one thread, posted on October 16, the official Oculus Support account responded by saying “Our team is currently aware of an issue that causes the headset to fall into sleep mode when watching videos on some apps. Our engineers are still working on a fix. We appreciate your patience and understanding!”
As far as potential workarounds, Quest 2 users have been experimenting with a variety of settings and solutions, with very few results. Factory rebooting the headset will not fix it, nor will increasing the auto-sleep setting, turning off tracking, or changing boundaries. As of right now, the only solutions to the problem seems to be periodically moving your head and controllers to keep the Quest 2 from going to sleep.
It isn’t yet known if this is a software issue that can be fixed with an update or if it’s a more serious hardware issue. Some Quest 2 owners have speculated it may be an issue with overheating, similar to what some Oculus Go users experience. It’s unlikely that Oculus will end up issuing a recall for this issue, but we’ll just have to wait and see if they are able to fix the problem and push out an update to Quest 2 owners.
In our review for the Quest 2, we noted this problem as well on our own review unit. We have been in contact with Oculus directly for several weeks about this issue and will update this story when it’s finally resolved.
